Big Shot Lab Privacy Policy

Big Shot Lab (“Big Shot Lab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, services, and related digital products (collectively, the “Services”).

Big Shot Lab operates as a DBA (Doing Business As) of Big Shot Photo Booths LLC.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who Our Services Are For

Big Shot Lab is designed for adult customers who want to transform and enhance photos into professional-quality portraits, headshots, and similar images using AI-assisted tools.

Our Services are intended for individuals who are at least 18 years old (or the age of majority in their jurisdiction) and able to enter into a binding contract.

In some cases, an adult customer (such as a parent, legal guardian, school, or organization) may provide photos that include minors. In those situations, we rely on that adult customer to ensure they have the necessary rights and consent to share and authorize processing of those photos.

2. Information We Collect

We collect different types of information depending on how you interact with us.

2.1 Information You Provide Directly

Contact Information
When you place an order, fill out a form, or contact us, you may provide:

Name

Email address

Phone number (optional)

Billing address (if applicable)

Other details you choose to share (e.g., event info, notes)

Account / Order Information
If we offer accounts or order tracking, we may collect:

Login details (such as username and password)

Order history and preferences

Communication and support history

Photos and Images You Provide
Our Services involve uploading photos for editing and AI processing. When you upload or send photos to Big Shot Lab, we collect:

The image files themselves

Any instructions, style preferences, or notes you provide

Metadata associated with the images (such as file name, format, and technical properties)

These photos may include other individuals, including minors, when submitted by an adult customer with appropriate consent.

Payment Information
We use third-party payment processors to handle payments. When you pay for Services, your payment information (such as credit card number, expiration date, and billing address) is collected and processed by those third-party providers. We do not store full payment card numbers on our own servers.

2.2 Information Collected Automatically

When you visit our website or use our Services, we may automatically collect certain information, such as:

IP address

Browser type and version

Device type and operating system

Pages viewed and links clicked

Date and time of visits

Referring/exit pages

We may use cookies, pixels, and similar tracking technologies to help us understand usage and improve the Services. See “Cookies & Tracking Technologies” below for more details.

3. How We Use Your Information

We use the information we collect for purposes such as:

Providing and operating the Services

Processing and fulfilling your orders

Creating and delivering edited/AI-generated images

Communicating with you about your order status

Customer support and communication

Responding to questions, requests, and feedback

Sending important notices, such as changes to terms or policies

Improving and personalizing the Services

Understanding how users interact with our site

Enhancing the quality and performance of our tools and workflows

Marketing and promotions (where permitted)

Sending you news, offers, and updates about Big Shot Lab

Tailoring content and promotions based on your interests
You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

Security, fraud prevention, and legal compliance

Protecting the integrity and security of our systems

Enforcing our Terms & Conditions

Complying with legal obligations and responding to lawful requests

4. Children’s Privacy & Minors’ Images

Our Services are not intended to be used directly by children, and we do not knowingly collect personal information directly from children.

We expect that orders and accounts are created and managed by adults (such as parents, legal guardians, or authorized school/organization representatives).

We may process photos that include minors when those photos are submitted by an adult customer who represents that they have the right and consent to do so. If you believe that we have collected personal information directly from a child without appropriate consent, please contact us at the email below. We will review the situation and take appropriate steps, which may include deleting the data and/or closing the related order.

5. Legal Bases for Processing (Where Applicable)

In some jurisdictions, we are required to identify the legal bases we rely on to process personal information. Depending on the context, these may include:

Your consent (for example, when you opt in to marketing communications).

Contractual necessity (to provide the Services you request and fulfill our agreement with you).

Our legitimate interests (such as improving our Services, preventing fraud, and ensuring security), provided these are not overridden by your rights.

Legal obligations (when we are required to retain or disclose information by law).

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited situations:

6.1 Service Providers and Contractors

We may share information with trusted third-party service providers who help us operate the Services, such as:

Website hosting and maintenance providers

Payment processors

Email and communications platforms

Cloud storage and image processing tools (including AI-related services)

Analytics providers

These providers are authorized to use your information only as necessary to perform services on our behalf.

6.2 AI and Image Processing Tools

To deliver our Services, we may use internal tools or third-party AI/processing services to:

Enhance and retouch photos

Generate stylized or AI-assisted images

We share only the information needed for these tools to function (e.g., your image files and related instructions) and require our providers to handle data securely and in accordance with applicable law.

6.3 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will take reasonable steps to ensure the recipient continues to protect your information in a manner consistent with this Privacy Policy.

6.4 Legal Requirements and Protection

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

Comply with a legal obligation or valid legal request

Protect the rights, property, or safety of Big Shot Lab, our customers, or others

Detect, prevent, or address fraud, security, or technical issues

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Services you have requested

Complete your orders and any related support

Comply with legal, tax, and accounting obligations

Resolve disputes and enforce our agreements

We may retain certain limited information (such as invoices or basic account data) for longer periods if required by law or for legitimate business purposes.

If you would like us to delete certain information (such as photos or specific order details), you can contact us at the email below. Please note that we may not be able to delete data we are required to keep for legal or legitimate business reasons.

8. Data Security

We use reasonable physical, technical, and administrative safeguards to protect the information we collect and store. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any login credentials or account details and for promptly notifying us of any unauthorized use of your account.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to access the information we hold about you

The right to request correction of inaccurate information

The right to request deletion of your information (subject to legal and legitimate business exceptions)

The right to object to or restrict certain processing

The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email provided below. We may need to verify your identity before responding to your request.

You can also:

Opt out of marketing emails at any time by clicking the unsubscribe link in the email.

Adjust cookie preferences through your browser settings (see below).

10. Cookies & Tracking Technologies

We and our partners may use cookies, pixels, and similar technologies to:

Remember your preferences and settings

Understand how visitors use our website

Improve performance and user experience

Support analytics and, where applicable, marketing

You can usually configure your browser to refuse some or all cookies or to alert you when cookies are being set. If you disable or reject cookies, some parts of the Services may not function properly.

11. International Data Transfers

If you access the Services from outside the country where our servers are located, your information may be transferred to and processed in another country that may have different data protection laws than your country of residence.

We take appropriate steps to protect your information in accordance with this Privacy Policy and applicable law, regardless of where it is processed.

12. Third-Party Links

Our website and communications may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. In some cases, we may provide additional notice (such as by email or a prominent notice on our website).

Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Big Shot Lab
Email: hello@bigshotlab.com
Phone: 315-755-5678